FAQ
Frequently Asked Questions
Everything you need to know, thoughtfully answered.
Are Conilan products 100% natural?
Yes. Conilan formulations are crafted using carefully selected, naturally derived ingredients chosen for their effectiveness and skin compatibility.
We focus on delivering results while maintaining a clean, refined approach to skincare.
Are your products cruelty-free?
Absolutely. Conilan is proudly cruelty-free.
We do not test on animals at any stage of product development.
Who are Conilan products designed for?
Our products are designed for individuals seeking visible improvement in their skin’s appearance, including concerns such as uneven texture, stretch marks, and overall skin quality.
Our formulations are suitable for most skin types.
How long does it take to see results?
Results vary depending on your skin and consistency of use.
Many customers begin to notice visible improvements within a few weeks, with more significant results developing over time with continued use.
How should I use your products?
Each product is designed to be simple and effective.
For best results, follow the recommended usage instructions provided on the product packaging and remain consistent with your routine.
Do you offer worldwide shipping?
Yes. Conilan offers worldwide shipping, allowing clients globally to experience our products.
Shipping times may vary depending on your location.
How long does shipping take?
Orders are processed within 1–3 business days.
Estimated delivery times:
- United States: 5–10 business days
- International: 7–15 business days
You will receive tracking information once your order has been shipped.
What is your return policy?
We offer a 30-day return window for eligible items in unused, original condition.
Due to hygiene standards, opened or used skincare products cannot be returned.
For full details or to start a return, please contact:
conilanskincare@gmail.com
What if my order arrives damaged or incorrect?
If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery.
We will resolve the issue as quickly as possible.
Can I change or cancel my order?
If you need to make changes, please contact us as soon as possible.
Once an order has been processed or shipped, we may not be able to modify it.
Do you offer refunds?
Approved refunds are issued to your original payment method within 10–14 business days after your return is received and inspected.
How can I contact Conilan?
For all inquiries, please reach out to:
Our team is here to assist you.
Conilan
Confidence, refined.