REFUND & RETURNS
Returns & Refunds
A thoughtful approach to every order.
At Conilan Skincare, we stand behind the quality of our products and the experience we provide. If something isn’t right, we’re here to assist you.
Returns
We offer a 30-day return window from the date your order is delivered.
To be eligible for a return, items must be:
- Unused and in their original condition
- In original packaging
- Accompanied by proof of purchase
To initiate a return, please contact us at:
conilanskincare@gmail.com
Returns must be approved before being sent. Items returned without prior authorization will not be accepted.
Return Address
Approved returns should be sent to:
501 North Slappey Boulevard
Albany, Georgia 31701
United States
Once your return is approved, you will receive detailed instructions for the next steps.
Damaged or Incorrect Items
We recommend inspecting your order upon arrival.
If your item arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery so we can resolve the issue promptly.
Non-Returnable Items
Due to the nature of skincare and hygiene standards, opened or used products cannot be returned.
We also do not accept returns for:
- Gift cards
- Sale items
- Custom or personalized products
If you are unsure about your item, we encourage you to contact us before purchasing.
Exchanges
We do not offer direct exchanges.
If you would like a different product, we recommend initiating a return (if eligible) and placing a new order.
European Union Customers
If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days, without providing a reason.
Items must still meet the return eligibility requirements outlined above.
Refunds
Once your return is received and inspected, you will be notified of the approval status.
If approved, your refund will be issued to your original payment method within 10–14 business days. Processing times may vary depending on your bank or payment provider.
If more than 20 business days have passed since your refund was approved, please contact us at:
conilanskincare@gmail.com
Need Assistance?
Our team is here to help with any questions regarding your order or return.
Conilan Skincare
Elevated care. Trusted results.